In today’s on-line, connected world it’s easy for companies to let customer interactions become overly automated and impersonal. We have all experienced poor response time… Read More »3 Easy Customer Service Tactics to Help Your Small Business Stand Out
Getting Started on Social Media: Just like Traditional Networking, social media networking takes time and multiple interactions to develop relationships. Have a Plan. Know your… Read More »Social Media Tips & Best Practices
With the United Airlines debacle fresh on peoples’ minds, it seems natural to write about customer service… Everyone is wondering, how can employees and management… Read More »The Case for Customer Service
We have seen other people’s posts and probably, by this time, the Facebook TV commercial also. Facebook wants you to use their live video feature.… Read More »5 Tips to Effectively Use Facebook Live for Business
In talking with peers, I’ve realized that small business owners might not know the laws surrounding emailing newsletters and promotional information. If a business has… Read More »Keeping Your Newsletter From Being Tagged As Spam
For those of us who blog on a regular basis for ourselves, or for clients, one of the big dilemmas is how to find graphics… Read More »Blogging: How to Find Free Images That Captivate Your Audience