The Case for Customer Service
With the United Airlines debacle fresh on peoples’ minds, it seems natural to write about customer service… Everyone is wondering, how can employees and management… Read More »The Case for Customer Service
customer serivce
It Pays to Do it Right… (cold calling)
As a small business owner, how often do you cold call another business without gathering any information beforehand? I’m hoping that your answer is NEVER.… Read More »It Pays to Do it Right… (cold calling)