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small business resources

Free Small Business Tools

They say nothing in life is free, but for small businesses many services are free. I've listed my favorite free online tools for small business owners.

Customer Service Louisville KY

3 Easy Customer Service Tactics to Help Your Small Business Stand Out

In today’s on-line, connected world it’s easy for companies to let customer interactions become overly automated and impersonal. We have...

The Case for Customer Service

With the United Airlines debacle fresh on peoples’ minds, it seems natural to write about customer service… Everyone is wondering,...

Marketing for Small Businesses

Increasing Your Small Business Sales with Targeted Messaging

If you are a small business owner, you may not have the funds to invest in a lot of advertising...

Keeping Your Newsletter From Being Tagged As Spam

In talking with peers, I’ve realized that small business owners might not know the laws surrounding emailing newsletters and promotional...