Who’s on the phone?
Keeping to my customer service topic, I’d like to suggest a few ideas for starting off on the right foot. In my years managing customer… Read More »Who’s on the phone?
Communication Consulting
Easy and inexpensive marketing ideas for small businesses and non-profits.
I’m not the only one…
You might remember my last blog “Pricing Wars” focused on customer service. As, you see below, I’m not the only one who realizes that superior… Read More »I’m not the only one…
Pricing Wars
It’s easy to get caught up in them… You see it a lot in retail. And, for the consumer it may be a winning situation. … Read More »Pricing Wars
Black Friday Craziness
Before I get into the core content of my blog, I’d like to take a minute to give thanks. Thanks to my clients, my blog… Read More »Black Friday Craziness
Blogging Yet?
If you are a small business owner, you should be blogging. There are several reasons to blog, all good for your business in the long… Read More »Blogging Yet?
Do You Make This Common Marketing Mistake?
Take a look at your small business’ marketing materials. Who are they speaking to? Do you use the word “we” or “us” or “our” over… Read More »Do You Make This Common Marketing Mistake?